Reach Out to Us for Support
At In His Promise, we believe in the power of community and connection. Our dedicated team is here to assist you with any inquiries or support you may need. Whether you have questions about our products or need help with your order, we are just a message away, ready to serve you with a smile and a heart full of faith.
We understand that your experience matters, and we strive to provide exceptional customer service. Your feedback is invaluable to us, and we encourage you to share your thoughts. Together, we can grow and improve, ensuring that our community thrives in faith and passion for longboarding and surfing.
Feel free to reach out through our contact form or directly via email. We are committed to responding promptly to your messages. Your journey with us is important, and we want to ensure you feel supported every step of the way as you embrace the lifestyle we cherish.
Thank you for being a part of the In His Promise family. We look forward to connecting with you and helping you find the perfect gear for your adventures. Remember, we are here to support you in your faith-driven journey, both on and off the board.
How can I contact customer support?
You can reach our customer support team by emailing us at support@inhispromise.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours, ensuring you receive the assistance you need promptly.
What are your customer service hours?
Our customer service team is available Monday through Friday from 9 AM to 5 PM EST. We are here to assist you with any questions or concerns you may have regarding our products or services.
Do you offer returns or exchanges?
Yes, we offer a 30-day return policy for all our products. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return or exchange. Items must be in their original condition to qualify.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the shipping carrier’s website for real-time updates.
What payment methods do you accept?
We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are secure and encrypted to protect your information during the checkout process.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can make changes if your order has not yet been processed. Once an order is in transit, we are unable to make any modifications.